Shipping & Handling

We offer FREE standard shipping via UPS/USPS/FedEx to the continental United States for all orders. All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• Free standard shipping in the contiguous USA on all orders

Expedited & Priority Shipping are not currently available. If you have special needs, you can contact us by email at service@nalupatios.com, we will give you a satisfactory solution.

Shipping to P.O. Boxes, APO/FPO and International addresses are NOT currently available. Alaska and Hawaii and other islands are not available yet. We are constantly striving to improve shipping experience, please feel free to email us your needs and suggestions. Thanks for your understanding.
 
*Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we, unfortunately, have no control over, your delivery may be delayed. We appreciate your patience in those instances.

*There are no additional taxes on the products on the site.

Address Change

If you want to change a delivery address, please email us at service@nalupatios.com within one hour. Because we aim to provide you with a good online shopping experience, our staff usually fulfill orders as quickly as possible. If the order has been  dispatched, the address cannot be modified anymore. In this case you should initiate return processing.

 

Order Cancellation

We will issue a full refund, if the order is canceled and the product has not yet shipped.

please email us at service@nalupatios.com within one hour. If one hour has passed, the order might be processed for shipping and on-time delivery. At that point, it cannot be canceled. For shipped items change address, please contact the carrier with your tracking number.

Please note:

1. Your item will be dispatched to the address used at checkout.
2. We are not responsible for items sent to an incorrectly supplied address.
3. We are not responsible for items you forget to collect in time from the local Post.
4. In the event that any items are lost or damaged during transit, please email us immediately at service@nalupatios.com.